Parking Station

Privacy Policy

Introduction

We are the Parking Station. We are committed to protecting your privacy. Our privacy policy highlights how we collect, use, protect, and share your personal information whenever you are at our website, mobile application, and booking parking facilities across the US. By using our services, you agree to our practices mentioned in this policy. In case you do not agree, please do not use our services.

Policy Scope

Our privacy policy pertains to personal data collected from our website, our mobile application, at the parking reservations, during our customer support conversations, and via email, SMS, and social media platforms.

The policy does not include third-party websites, payment platforms, and providers of parking that also have access through our platform. We advise you to go through their own privacy policies since their practice may differ from ours.

Information Collected by Us

Various information is collected by us in order to improve our services. The nature of the collected information is dependent on the manner you have engaged with us.

Directly Provided Information


  • Contact Details: Name of the customer, phone number, email, billing address, username, and passwords.
  • Vehicle Information: License plate number, model, make, color.
  • Payment-Related Information: Collected via PCI-compliant processors such as PayPal and Stripe; limited transaction details may be stored for billing support. We do not store full card numbers.
  • Commercial Data: Booking history, opted services, preferences, and special requests.
  • Communication: Support messages, reviews and testimonials, survey data, promotional participation, email chats, and phone call records.
  • Marketing Data: If you opt in, preferences for receiving promotional texts and emails.
  • Cookies & Related Technologies: Data about usage patterns and your device.
  • Your Network Activity: IP address, device ID, language, browser, time of access, and click behavior.
  • Your Geographical Location: Location data (from mobile device and/or IP) may be collected with your consent to suggest nearby parking and confirm proximity.
  • Your Inferences: Data about usage habits and preferences used to improve our services.

Information Collected from Third-Party Platforms

Social media information: If you sign in via platforms like Facebook or Google, we collect information according to your account settings.

Payment processing: We receive confirmation of transactions you make.

Provider of analytics data: We collect data from services like Google Analytics to understand and improve our services.

Parking spaces: Information related to your reservation is collected by us to support bookings and resolve disputes.

Information Collection


  • Direct one-to-one interactions: Account registration, bookings, contact forms, feedback, support requests, and marketing/promotional subscriptions.
  • Automated technologies: Cookies and similar technologies described earlier.
  • Third-party services: Social login platforms, payment processors, and analytics services (e.g., Google Analytics).

About Cookies and Technologies for Tracking

It is important to know that cookies are used by us. We also use similar tools for the purpose of improving your experience, analyzing traffic, and enhancing advertising efforts.

Essential cookies: Needed for tasks such as logging in, booking your parking space, and monitoring page performance.

Functionality cookies: Store user preferences such as region and language to provide a personalized experience.

Performance & analytics cookies: Monitor customer behavior to improve website and app functionality.

Advertising cookies: Deliver ads relevant across different digital platforms.

Social media cookies: Support integration and interaction with social platforms.

How Your Data Is Used by Us


  • Service delivery: Manage bookings, process payments, send confirmations and reminders by email/SMS, and provide 24/7 customer support.
  • Personalization & suggestions: Suggest parking options, monitor trends, and improve overall service quality.
  • Customer support & communications: Respond to issues, send updates, and deliver promotional material with your consent.
  • Fraud prevention & security: Identify and protect customers from potential fraud, unauthorized access, and illegal acts.
How Your Data Is Shared by Us

Service Providers that are Third Party

For secure transaction processing we share data with platforms like PayPal and Stripe.

Your information is shared with cloud hosting providers for data storage.

Your data is shared with analytics providers (e.g., Google Analytics) to understand usage and improve services.

Your data is shared with customer support platforms to better assist you.

We share data with SMS providers to send updates, confirmations, and promotional materials (where applicable).

We may share details with cybersecurity providers for system protection and monitoring.

Parking Space Facilities

To ensure successful reservations we share relevant data (customer name, vehicle info, reservation time, and quotes) with the parking space provider.

Advertising and Analytics

We share geographic location, network activity, and preferences with platforms such as Google and Meta to target relevant ads and measure campaign effectiveness.

Legal Obligations

We may share details when required by law or government order, to investigate fraud, or to ensure safety and security.

Information Shared with Your Consent

In some scenarios we will share your data with third parties only with your explicit permission.

Content that is User-Generated

Any content you upload to public areas (testimonials, reviews, comments) will be visible to others. We recommend not publishing personal or sensitive information in such sections.

Mobile Application and Website Usage

Our privacy policy applies equally to our website and mobile application. The app may request location access to offer nearby parking locations.

Retention of Data

We collect personal data only as needed to deliver services, resolve disputes, enforce agreements, and comply with legal obligations. We delete data once it is no longer required.

Security of Data

We employ technical, physical, and administrative safeguards to protect your information. However, no system is 100% secure; use our services at your own risk.

Privacy of Children

Our services are not directed to children under 13 years of age.

Your Choices and Your Rights

You may have rights depending on your jurisdiction (e.g., access, correction, deletion). We will not penalize or discriminate against you for exercising these rights.

Users Outside the US

Our services are designed for customers in the USA. If you visit from outside the US, your data may be stored in the United States.

Issues and Complaints

We aim to address complaints about our data practices. If you believe your privacy has been violated, contact us directly.

Compliance with US Legal Laws

  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Children’s Online Privacy Protection Act (COPPA)

Policy Changes

We may update this policy due to legal, technological, or operational changes in our business or services.

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