Parking Station

Privacy Policy

Introduction:

We are the Parking Station. We're committed to protecting your privacy. Our privacy policy highlights how we collect, use, protect, and share your personal information whenever you're at our website, mobile application, and booking parking facilities across the US. By using our services, you agree to our practices mentioned in this policy. In case you do not agree, please do not use our services.

Policy Scope

Our privacy policy pertains to personal data collected from our website, our mobile application, at the parking reservations, during our customer support conversations, and via email, SMS, and social media platforms.

The policy does not include third-party websites, payment platforms, and providers of parking that also have access through our platform. We advise you to go through their own privacy policies since their practice may differ from ours.

Information Collected by Us

Various information is collected by us in order to improve our services. The nature of the collected information is dependent on the manner you have engaged with us.

Directly Provided Information

  • Name of the customer, their phone number, email, billing address, their username, and passwords.
  • Vehicle Information: License plate number, model, make, color
  • Payment-Related Information: This information is safely collected by PCI-compliant processors such as PayPal and Stripe. We may collect and save limited details of transactions for billing support. Please note that we do not store full card numbers.
  • Commercial Data: Booking history, opted services, preferences, and special requests from customers.
  • Communication: Support messages, reviews and testimonials, survey data, and promotional participation email chats and phone calls.
  • Marketing Data: On the condition that you have opted in, your preferences for receiving promotional texts and emails.
  • We use cookies and related technologies to collect data about the usage patterns and your device.
  • Your network activity: your IP address, device ID, the language you speak, internet browser, your time of access, and click behavior.
  • Your Geographical Location: Your location data, mobile device, and IP address may be collected with your consent for the purpose of suggesting nearby parking and confirming the proximity.
  • Your Inferences: Our company will collect data about your usage habits and your preferences for improving our services.
  • Information Collected from Third-Party Platforms
  • Social media information: If you sign in to the menu and our website from platforms like Facebook or Google, we will collect that information according to your account settings.
  • Payment processing: The confirmation of any transaction that you make is received by us.
  • Provider of analytics data: we collect data from services like Google Analytics for understanding and improving our services.
  • Parking spaces: information related to your reservation is collected by us. You also collect data in order to solve any dispute.

Information collection

Your information is collected by us through:

  • Direct one-to-one interactions: this includes registration of your account, your bookings, forms mentioning your contact, your feedback, your support requests, any subscriptions related to marketing, and promotions.
  • Technologies that are automated: as mentioned in the earliest section.
  • Third-party services: These are social media platforms you log in from, payment processor software, and platforms like Google Analytics.

About Cookies and Technologies for Tracking

  • It is important to know that cookies are used by us. You also use similar tools for the purpose of improving your experiences, analyzing traffic, and enhancing our efforts for advertising.
  • Essential cookies are needed for essential tasks such as logging in, booking your parking space, and overseeing the performance of our web pages.
  • Functionality cookies are used for storing preferences of our customers. This includes the region they are in and the language they speak. The purpose of this is to give a personalized experience.
  • Performance in analytics cookies is implied for the purpose of monitoring customer online behavior and enhancing our website and mobile application functionality.
  • Advertising cookies are used for the purpose of delivering ads that are relevant across different digital platforms.
  • Social media cookies help us establish and maintain interactions with platforms that are integrated with each other.

How Your Data Is Used by Us

  • The Parking Spaces uses your data for the following objectives:
  • Your data is used for the purpose of service delivery so that we can manage our customer bookings, process their payment, send them emails and SMS as confirmations and reminders, and provide them 24/7 customer support.
  • The Parking Space uses your information for the purpose of delivering content episodes to you. The information is also used for suggesting parking options, monitoring trends, and overall enhancing our service quality.
  • Your information is used for the purpose so that we could respond to any of your issues. It is also used for sending updates and also delivering you promotional material with your concept.
  • Information that you provide helps us in identifying and protecting customers from potential frauds, any type of access that is unauthorized, and any illegal act.

How your data is shared by us

Service providers that are third party

  • For the purpose of securely processing your transaction, we share with platforms like PayPal and Stripe.
  • Your information is shared with cloud posting providers for the purpose of maintaining data storage.
  • Your data is shared by us with analytics service providers such as Google Analytics.
  • We do this so that we can understand a customer's usage problems.
  • Your data is also shared with customer support digital platforms so that we can better provide your assistance.
  • In order to send you updates about a product and confirmations as well as promotional material, we share your data with SMS service providers anyway.
  • For the purpose of system protection and monitoring, your details are also shared with third-party providers related to cyber security.

Parking Space Facilities

The main objective is to make sure that you get your reservation. We share data that is relevant, such as the name of the customer, information of the vehicle, time of customer reservations, and quotes for confirming with the concerned parking space provider.

Advertising and Analytics

Your geographic location, your activity on the network, and your preferences are shared by us with platforms such as Google and Meta. The purpose of this is to target you with relevant ads and to have effective data from marketing campaigns.

Legal Obligations

It is possible that we share your details if we are ordered by the law or the government. You may also share it so that a fraud could be investigated, or for the purpose of ensuring security and for the safety of our company and the public.

Information Shared with Your Consent

In a number of scenarios we will share your data with third parties with your explicit permission.

Content that is user-generated

Any type of content shared or uploaded by you two are web pages that are for public use, such as a testimonial and review section of blogs or comments. This type of content will be visible to others. You recommend not publishing any personal or sensitive information and such types of sections.

Mobile Application and Website Usage

Our company's privacy policies are equal for our website and our mobile application. The company's app may ask you to assess your location for the objective of offering you nearby parking locations.

Retention of Data

It is important to note that we ask for personal data only if it is required to deliver our services, solve any kind of disputes, enforce agreements, and act with any type of legal obligations. We delete the data once it is no longer required.

Security of Data

We employ strong technical, physical, and administrative layers of security for protecting your information. Despite our efforts, it is important to know that no system is 100% secure. This means that you access our offerings at your own risk.

Privacy of Children

The services offered by our company are not for children that come under 13 years of age. We do not intentionally gather information from minor individuals.

Your Choices and Your Rights

You may have some exclusive rights depending on where your lives pertain to your personal information. It is crucial to know that we will not discourage you or treat you differently in case you use your exclusive rights.

Users outside the US

Our offerings have been designed for our customers deciding in the USA. However, if you visit our website from outside the US, it is important to note that your data will be stored in the United States.

Issues and Complaints

We try our best to address and solve any of your complaints related to data practices. In case you feel like your privacy has been violated, I strongly advise you to contact us directly.

Compliance with US Legal Laws

  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Children's Online Privacy Protection Act (COPPA)

Policy Changes

The privacy policy of our company may be updated due to any type of legal, technological, or operational change in our business or services.

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